Returning an Item

In an ongoing effort to provide our customers with highest level of care, ClothingObsession.com now requires that all customers call in prior to returning goods to obtain an RA # with in days of receiving the goods.

The packing slip in your package will contain detailed return instructions for all returnable items. There are two return options for most items:

1.Pre-paid Return Shipping (preferred method, available for most orders)
2.Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.
. No postage is required. The fixed shipping rate of $6.50 will be deducted from your refund. You will not be charged postage until the return is processed.
. To receive credit, items must be returned within 30 days of delivery.
. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
. Credit for gift returns will be issued to the original purchaser, minus the pre-paid return fee.
. You are able to track your return shipment through My Account.
. Please do not reproduce the pre-paid label in any way, to ensure proper credit
If you would prefer to use your own shipping method:
1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure full credit.
2. Complete the return reason questionnaire on the packing slip and include it in the return package.
3.Before sending your return shipment, please remove all extra labels from the outside of the package.
4. Ship the return to the following address (unless your packing slip directs otherwise):

ClothingObsession.com
400 Leslie Drive
Unit 907
Hallandale Beach, FL 33009

. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
. Keep the Return Tracking Number for your return package to monitor delivery status.
. To receive credit, items must be returned within 30 days of delivery.
. You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned order.
. Credit for gift returns will be issued to the original purchaser.
. Click here for information on returning damaged or defective items.
Our general Return Policy does not apply to all items. For a list of exceptions and instructions on returning these specialty items, please read our Return Exceptions Policy

Special Holiday Return Policy

During the busy holiday shopping season, we're making things a little easier on you. Our normal 30-day return policy has been extended for all holiday purchases made between November 1 and December 31, 2008. If you are not satisfied with your gift purchase made during this time, simply return it by January 31, 2009 by following our Return Instructions.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit. All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

Our Standard Return policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.
To contact our Customer Service Department by phone, please call 786-285-6678.